Be courteous and kind to all (patients and medical staff). This would seem to be common sense to most, but a waste of time to a few that think this has nothing to do with being a good healthcare professional. Other than its just the right way to behave, your patients watch how you treat them AND your staff. It proves you are genuine in your good behavior. See more in “World’s Best Doctors” (www.vsotomedlaw.com/book).